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Terms of Service

Last updated: 1 Dec 2025

These Terms of Service (“Terms”) govern your access to and use of the AiSee Headset, AiSee App, AiSee software, associated hardware, cloud services, and all related products and services (collectively, the “Services”).

By using the Services, you agree to these Terms. If you do not agree, please do not use the Services.

These Terms form a binding agreement between you and AiSee Pte. Ltd. (“AiSee”, “we”, “our”, or “us”).

1. Eligibility

  • You must be at least 18 years old to use the Services.
  • If you are under the legal age of majority in your jurisdiction, you must obtain permission from a parent or legal guardian.
  • If you use the Services on behalf of an organisation, you represent that you are authorised to accept these Terms on its behalf.

2. Your Account

You may need to create an account to access certain features. You agree to:

  • provide accurate, current, and complete information;
  • maintain the confidentiality of your login credentials;
  • accept responsibility for all activities under your account.

AiSee may suspend or terminate accounts that are inaccurate, inactive, or used in violation of these Terms.

3. Acceptable Use

You agree not to:

  • use the Services for unlawful, harmful, fraudulent, or malicious activities;
  • violate applicable laws, including privacy, intellectual property, safety, and data protection laws;
  • upload, distribute, or share content that is abusive, defamatory, obscene, hateful, or otherwise objectionable;
  • attempt to gain unauthorised access to the Services or related systems;
  • interfere with or disrupt the operation of the Services;
  • reverse-engineer, decompile, or modify any part of the Services except where allowed by law;
  • use the device to collect personal data of others without proper consent.

AiSee may remove content or suspend access if these rules are violated.

4. User Content

“User Content” means photos, videos, audio, text, or other material captured or submitted using the Services.

You retain ownership of your User Content.

By submitting or storing User Content, you grant AiSee a non-exclusive, worldwide, royalty-free licence to use, store, process, and transmit the content solely for:

  • operating and improving the Services;
  • ensuring trust and safety;
  • enforcing these Terms;
  • developing new features and enhancements;
  • compliance with laws and legal requests.

We will not use User Content for marketing unless you give express consent.

User Content is processed according to our Privacy Policy.

5. Software, Firmware, and Updates

The Services may include downloads, updates, or patches.

You agree that:

  • AiSee may automatically update software on your device;
  • updates may be required for functionality, safety, or security;
  • you may not modify, distribute, or create derivative works of the software.

All software and firmware remain the property of AiSee and its licensors.

6. Third-Party Services and Integrations

The Services may enable integrations with third-party providers (e.g., Google, telecom carriers, media apps).

You acknowledge that:

  • AiSee is not responsible for third-party services or their content;
  • your use of third-party services is governed by their own terms and policies;
  • AiSee may receive data from third-party services as described in the Privacy Policy.

AiSee is not liable for any loss or damage arising from third-party integrations.

7. Device Safety and Use Guidelines

You agree to use the device responsibly and in accordance with:

  • Safety guidelines below;
  • all applicable laws (e.g., filming in private spaces, operating while driving, etc.).

We are committed to making our Services safe, but it’s important to understand that no system is perfect. Below are some essential safety guidelines to follow:

  • Crossing Streets: Do not use AiSee to cross streets or other hazardous environments. Our Services are not designed to assist in real-time navigation or mobility.
  • Mobility Aids: AiSee is not a substitute for mobility aids like white canes, guide dogs, or other professional mobility tools. Do not use AiSee as a replacement for any such aids.
  • Medical or Emergency Use: AiSee is not designed for medical or emergency use. In case of emergency, please contact local emergency services (e.g., 995 in Singapore) directly.
  • Protecting Personal Data: Avoid sharing personal information such as physical addresses, financial details, or medical information on the platform.

You are responsible for ensuring that your use of the device complies with local safety, privacy, and recording laws.

8. Intellectual Property

AiSee owns all rights, titles, and interests in and to:

  • the Services;
  • software, visual designs, models, data, documentation;
  • trademarks, logos, and brand elements;
  • AI models, processing methods, and outputs (excluding User Content).

You may not copy, reproduce, distribute, or create derivative works except where permitted by these Terms.

9. Payments, Fees, and Orders

If you purchase products or subscribe to features:

  • prices are listed in the relevant storefront;
  • AiSee may change pricing with reasonable notice;
  • you must provide accurate billing information;
  • all sales are subject to applicable taxes.

AiSee may refuse or cancel orders to prevent fraud, errors, or misuse.

10. Warranties and Disclaimers

To the extent permitted by law, the Services are provided “as is”.

AiSee does not guarantee:

  • uninterrupted or error-free operation;
  • compatibility with all devices or third-party services;
  • accuracy of descriptions generated by AI;
  • prevention of all hazards or accidents.

AiSee is not responsible for:

  • loss arising from improper use of the device;
  • damages caused by unauthorised modifications;
  • delays or failures attributable to third-party infrastructure.

To the extent allowed under Singapore law, AiSee disclaims all implied warranties including merchantability, fitness for purpose, and non-infringement.

11. Limitation of Liability

To the maximum extent permitted by law:

  • AiSee is not liable for indirect, incidental, special, consequential, or punitive damages.
  • AiSee’s total cumulative liability for all claims relating to the Services shall not exceed the amount you paid for the product or service giving rise to the claim.
  • Nothing in these Terms limits liability where such limitation is prohibited by Singapore law (e.g., negligence causing death or personal injury).

12. Indemnification

You agree to indemnify and hold AiSee harmless from any claims, damages, losses, liabilities, and expenses arising from:

  • misuse of the Services;
  • violation of these Terms;
  • infringement of rights of third parties through your use of the Services.

13. Termination

AiSee may suspend or terminate your access:

  • if you violate these Terms;
  • if your account is inactive for an extended period;
  • to comply with law or security requirements.

You may stop using the Services at any time.

Termination does not affect obligations that continue by their nature (e.g., intellectual property, indemnification).

14. Changes to the Terms

We may update these Terms periodically.

Changes take effect when posted on our website or communicated to you.

Continued use after updates constitutes acceptance of the revised Terms.

15. Governing Law and Dispute Resolution

These Terms are governed by the laws of Singapore.

Any dispute shall first be attempted through good-faith negotiation.

If unresolved, disputes shall be submitted to the exclusive jurisdiction of the Singapore courts.

16. Contact Information

For questions about these Terms or the Services, please contact:

AiSee Pte. Ltd.
Email: hello@aisee.ai

Effective Date: 1 Dec 2025