Privacy Policy

Introduction

This Privacy Policy / Data Protection Notice (“Privacy Policy” or “Policy” or “Notice”) explains how AiSee Pte. Ltd. (“AiSee”, “we”, “our”, or “us”) collects, uses, discloses, and protects your personal data when you use the AiSee Headset, AiSee App, AiSee mobile software, third-party wearable hardware running the AiSee App, and any related services (collectively, the “Services”).

We comply with the Personal Data Protection Act 2012 (“PDPA”) of Singapore.

By using our Services, you acknowledge that you have been notified of, and consent to, the purposes for which your personal data is collected, used, and disclosed.

1. Personal Data

“Personal Data” refers to data about an individual who can be identified from that data, or from that data and other information to which the organisation has or is likely to have access.

1.1 Data You Provide

Registration details: name, email address, country/region, time zone, contact information.
Account integrations: data you enable via third-party accounts (e.g., Google, Facebook, telecom providers).
User communications: messages, emails, attachments you send to us.
Order information: delivery address, payment-related details, order history.
Input content: text, photos, videos, audio, or other content you submit through the device or app.

1.2 Data Collected Through Use of the Services

Location information: general location inferred from IP address; device geolocation (GPS, Wi-Fi, Bluetooth) used only for features such as navigation or hazard detection. You may disable geolocation in device settings, though certain functions may not work.
Device information: operating system, hardware identifiers, browser type, telecom provider, and diagnostic logs.
Usage information: interactions with the Services, pages viewed, searches, timestamps, feature usage, crash logs.
Photo/Video/Audio data: media captured or processed through the device and associated metadata.

1.3 Cookies and Similar Technologies

We use cookies, pixel tags, and similar technologies to improve functionality and user experience. You may modify cookie preferences through your browser; however, some features may not work as intended.

1.4 Information from Third Parties

We may receive Personal Data from:

third-party service providers (e.g., telecom carriers),
third-party account integrations (e.g., Google Contacts via Google API Services),
analytics and marketing partners,
authorised partners providing services on the device.

All Google-derived data is handled in accordance with the Google API Services User Data Policy, including Limited Use requirements.

2. Purposes for Collecting, Using, and Disclosing Personal Data

We collect, use, and disclose your Personal Data for the following purposes:

2.1 Providing and Improving Our Services

operating device functions, including visual intelligence, navigation, hazard detection, and communication features;
device registration, authentication, troubleshooting, customer support;
processing transactions and deliveries;
maintaining and enhancing functionality and user experience.

2.2 Safety, Security, and Compliance

preventing fraud, abuse, or misuse of the Services;
enforcing our Terms of Service;
complying with laws, regulations, lawful requests, or court orders;
conducting internal audits and investigations where required.

2.3 Service Improvement and Development

analysing anonymised or aggregated usage trends;
training and improving AI models and related features;
creating new features and products.

2.4 Marketing and Communications

sending you updates, service notices, and product information;
providing promotional content (you may opt out at any time).

2.5 Purposes Disclosed at the Time of Collection

We may notify you of specific additional purposes when collecting particular data.

By using our Services, you consent to the collection, use, and disclosure of your Personal Data for the purposes stated in this Notice.

You may also provide express consent for specific features (e.g., geolocation, cloud backup, third-party integrations).

Where permitted under the PDPA, you may be deemed to have consented to certain uses reasonably necessary for the performance of the Services.

You may withdraw consent at any time by writing to our Data Protection Officer (“DPO”) at the contact listed below.

Upon receiving your request, we will:

process the withdrawal within a reasonable period (typically within ten business days),
inform you of the consequences, which may include our inability to continue providing certain Services.

Withdrawal does not affect our right to retain or use Personal Data where allowed or required by law.

5. Access and Correction Rights

You may request:

access to your Personal Data in our possession;
correction of any inaccurate or incomplete data.

Requests may be subject to a reasonable administrative fee.

We will respond within a reasonable time in accordance with the PDPA.

6. Disclosure of Personal Data

We may disclose your Personal Data to:

6.1 Vendors and Service Providers

Cloud hosting, data storage, analytics, payment processing, logistics, customer support, marketing, telecom, and engineering partners.

6.2 Third-Party Integrations

Services you choose to enable on the device (e.g., Google, media services, messaging services).

6.3 Legal and Regulatory Authorities

Where required to comply with legal obligations or protect rights, property, or safety.

6.4 Corporate Transactions

In the event of a merger, acquisition, financing, or sale of assets, Personal Data may be transferred to the relevant third parties. Any successor will continue to be bound by this Notice.

6.5 At Your Direction

When you export or transfer photos, contacts, or data to third-party accounts or applications.

We do not sell Personal Data.

7. Protection of Personal Data

We implement reasonable administrative, technical, and physical measures to safeguard Personal Data, including:

access controls,
encryption in transit and at rest for sensitive data,
internal policies governing data handling.

However, no method of transmission or storage is fully secure. If you believe your data has been compromised, please contact us immediately.

8. Retention of Personal Data

We retain Personal Data only as long as necessary to fulfil the purposes for which it was collected, or as required by law.

When no longer needed, we will:

cease retention, or
anonymise the data such that it can no longer identify an individual.

9. Cross-Border Data Transfers

Your Personal Data may be transferred to countries outside Singapore for storage or processing.

When doing so, we ensure that the receiving organisation provides a standard of protection comparable to that required under the PDPA (e.g., contractual undertakings, legally enforceable obligations, recognised certifications).

10. Children’s Data

Our Services are not intended for individuals under 18 unless permitted by applicable law. We do not knowingly collect Personal Data from children without parental consent.

11. Updates to This Notice

We may update this Notice from time to time. Changes take effect when posted on our website or communicated to you. Your continued use of the Services constitutes acknowledgement of the updated Notice.

12. Contact Information

For questions about this Privacy Policy / Data Protection Notice, please contact:

AiSee Pte. Ltd.
Email: hello@aisee.ai

Effective Date: 1 Dec 2025